UK customers can exchange an item for a different size of the same item. If you would like a different item, then you will need to return the unwanted item for a refund and place a new order.
You can return any unwanted items back to us within 30 days of delivery except (grooming products, accessories or swimwear, items with a hygiene seal and this has been removed, item is one that cannot be returned for health or hygiene reasons). Please return any other items within 30 days of receipt, provided they meet the above requirements and the following:
- the items are unworn and unwashed
- if shoes, the items are unworn and show no signs of wear
- the items have all tags attached
- you take good care to avoid the transfer of make-up
To exchange an item for a different size please contact us via our contact form so we can confirm the size you want is in stock and assist you with the exchange process.
Unfortunately, if you are an international customer you will not be able to exchange your item. You can return your item to us and place a new order to receive the item of your choice. Please read our returns policy for more information.