When packaging the return please ensure that you complete the returns form and include it in the parcel. Alternatively, you can write a cover note stating your full name, address, order number and your reason for return. Please note that there will be delays on refunds where no information is included in the parcel.
You are required to arrange and pay for the return of the goods and the goods are your responsibility until they reach us. We recommend that you send the parcel using a signed for delivery service that insures you for the value of the goods. Please ensure to keep hold of your proof of postage, as this will be required to process your refund.
We will always accept returned goods, provided that they are returned within 30 days of receipt and are in their original condition. In the unlikely event that goods are returned to us in a condition other than which you received them, we will send them back to you. All accessories, grooming products, sale items and swimwear if the hygiene seal has been removed or any other item that cannot be returned for health or hygiene reasons are non returnable.
Please allow 3-5 working days from us receiving the goods, for the refund to be processed. We will send an email to the address on your account on the day that the refund is processed. The money will be refunded back to the original method of payment. Refunds to credit/debit cards can take 3-5 working days to show in your account. PayPal refunds can take up to 30 days to show in your PayPal account.